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Support that respects your time.
Request service, ask questions, or follow up on a project across AVA Property, Space, Construction, Restore, and Smart.
Customer Support
Use this page to request service, ask a question, report an issue, or follow up on an existing project.
Service requests
Property verification, design, construction, restoration, or smart upgrades.
Project follow-up
Share your reference number and we will route it to the right team.
Aftercare support
Troubleshooting, handover questions, or defect reporting within the agreed period.
Response times
- General enquiries: within 1 business day
- Active projects: prioritised routing to the project owner
- Safety-related issues: fastest available channel (phone)
Actual timelines depend on scope, site conditions, and local availability. We communicate next steps clearly after triage.
What to include
- Location and property type
- Vertical (Property / Space / Construction / Restore / Smart)
- Photos or short videos (if relevant)
- Urgency and preferred time to contact
- Any reference number or prior communication
Raise a ticket
This form opens your email app with a pre-filled message so you can send it instantly. No backend required.
Emergency guidance
If you are facing a life-safety emergency (fire, gas leak, major electrical hazard, severe structural instability), contact local emergency services immediately. AVA support is not an emergency response service.
